The only way to avoid conflict is to say nothing, do nothing, and be nothing.

  • Conflicts are an inescapable idea of life. They occur when one person’s needs interfere with another’s, and the participants disagree on how to meet their needs.
  • This Chinese symbol reflects that conflict can be unpleasant and hurt relationships.
  • If managed effectively, the Chinese symbol also provides the opportunity to enrich and deepen relationships and help us learn more about ourselves and others.

Over the next few weeks, I will cover the significant Conflict Resolution processes. They are:

  • Avoidance
  • Negotiation
  • Mediation
  • Arbitration
  • Litigation
  • Self-Help